Terms of Service

Last updated: 2026-03-12

Welcome to Castlewood Telehealth Services LLC ("Elsie," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and related services (collectively, the "Services"). Please read them carefully before using our Services.

By visiting our site, creating an account, or purchasing from us, you agree to be bound by these Terms, along with our Privacy Policy. If you do not agree, you may not access or use our Services.

1. Eligibility and Accounts

• You must be at least 18 years old and legally able to enter into contracts in your jurisdiction.
• Certain products require a valid prescription. By submitting prescription information, you confirm it is accurate and provided by a licensed healthcare professional.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. Products and Services

• Elsie provides access to pharmacy products that may require prescriptions. We work with licensed professionals and suppliers to fill and ship orders.
• Product descriptions and availability may change at any time without notice. We make reasonable efforts to ensure accuracy, but we do not guarantee that descriptions, pricing, or availability are error-free.

3. Orders, Payment, and Billing

• By placing an order, you authorize us (or our payment processor) to charge your selected payment method.
• All prices are listed in U.S. dollars and are subject to change.
• We reserve the right to refuse or cancel orders, including in cases of suspected fraud, unauthorized activity, or product unavailability.

4. Shipping and Delivery

• We currently ship only within the United States.
• Risk of loss passes to you once the order has been handed over to the carrier. We are not liable for delays or delivery issues outside our control.
• Shipping times provided are estimates and not guarantees.

5. Returns and Refunds

• Due to the nature of pharmacy products, returns are generally not accepted once an order has been filled and shipped.
• Refunds or replacements may be issued at our sole discretion in cases of damaged, defective, or incorrectly fulfilled orders.

6. Acceptable Use

You agree not to:

• Misuse our Services, including attempting to interfere with security or functionality.
• Provide false, fraudulent, or misleading information (including prescriptions).
• Resell or redistribute products purchased from Elsie without our written consent.

7. Privacy, Data Protection, and HIPAA Compliance

Castlewood Telehealth Services LLC is committed to protecting your personal information and health data in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Data Collection and Sharing

• We collect personal and health information necessary to provide our Services, including prescription processing and order fulfillment.
• Your data may be shared with licensed healthcare providers, pharmacy partners, payment processors, and shipping carriers as needed to fulfill your orders.
• We do not sell your personal health information to third parties for marketing purposes.
• For complete details about our data practices, please review our Privacy Policy.

Communication Consent

By providing your phone number, you consent to receive calls, texts, and voicemails from Elsie, including treatment-related communications, service updates, reminders, as well as promotional, marketing, and sales follow-up communications. Consent is not a condition of purchase. Message and data rates may apply.

HIPAA Compliance

Your protected health information (PHI) is safeguarded through our secure telemedicine partner, Dosable. The Dosable platform maintains HIPAA-compliant infrastructure that:

• Encrypts all health data during transmission and storage
• Implements strict access controls and authentication protocols
• Maintains detailed audit logs of all PHI access
• Undergoes regular security assessments and compliance audits
• Provides secure communication channels between patients and healthcare providers

Your Privacy Rights

You have the right to:

• Access and obtain copies of your health information
• Request corrections to your personal and health data
• Request restrictions on how your information is used
• Receive confidential communications
• File a complaint if you believe your privacy rights have been violated

To exercise these rights or for more information, please contact us using the information provided in Section 14.

8. Intellectual Property

• All content on our website (logos, text, graphics, product listings, etc.) is the property of Elsie or its licensors and is protected by applicable intellectual property laws.
• You may not copy, distribute, or use our content without our prior written permission.

9. Disclaimers

• Our products and Services are provided "as is" without warranties of any kind, express or implied.
• We do not guarantee that our Services will be uninterrupted, error-free, or completely secure.
• Nothing on our website should be construed as medical advice; always consult a licensed healthcare provider for medical concerns.

10. Limitation of Liability

To the fullest extent permitted by law:

• Elsie shall not be liable for indirect, incidental, special, or consequential damages arising from use of our Services or products.
• Our total liability for any claim shall not exceed the amount you paid us for the product or service at issue.

11. Termination

We may suspend or terminate your access to our Services at any time for any violation of these Terms, fraudulent activity, or other misuse. You may stop using our Services at any time.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Wyoming, unless otherwise required by law.

13. Miscellaneous

• If any provision of these Terms is found unenforceable, the remaining terms remain in effect.
• Our failure to enforce any right or provision shall not be deemed a waiver.
• These Terms, together with our Privacy Policy, form the entire agreement between you and Elsie.

14. Contact Information

Castlewood Telehealth Services LLC
30 N Gould St, STE R
Sheridan, Wyoming, 82801, USA
Phone: +46 761 40 94 72
Email: [email protected]