We’re here to help
Questions about your order, your subscription, or how Elsie works? Reach out — a real person on our support team will get back to you.
We reply during support hours, and by the next business day for messages that come in after. Your patient portal is available 24/7.
The fastest way to reach us during support hours.
Great for anything detailed — orders, billing, account questions.
Available 24/7 — manage your subscription, update your details, and message your doctor in Medical Chat.
Looking for a quick answer? Many questions — about treatments, pricing, billing, and shipping — are already covered in our frequently asked questions.
For medical questions about your treatment, the best place is always the “Medical Chat” in your patient portal — your doctor reads and answers those directly.